Customer Service Profile ™

The Customer Service Profileâ„¢ is used primarily for selecting, onboarding and managing customer service employees.

Assessment Overview

In today's business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile ™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International's carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services, and retail.


The Customer Service Profile ™ is used primarily for selecting, onboarding, and managing customer service employees.